This Statement sets out how your personal information will be used by Pepkor and applies to any information, including personal and special personal information, you give to Pepkor or which Pepkor may collect from third parties. It is important that you read this Statement carefully before submitting any personal information to Pepkor.
Welcome to our external social media policy (also known as our social media community rules). We operate various social media communities on various social media services and are glad to have you as a community member. We encourage you to publish content and interact with us and other community members through our communities. But, engaging on our social media communities can become a negative experience if we don’t have a few rules to ensure a positive experience for everyone. Please take a moment to read this policy and keep our rules in mind whenever you publish content to or do anything else on our social media communities.
This is our official external social media policy (or social media community rules). Please familiarise yourself with them because they apply to you as a member of one of our social media communities.
Please feel free to express yourself through our social media communities. We encourage you to engage with us and other community members any way that you can. But, we also need to make sure that any conversations through our social media communities stay respectful, do not cause harm, are appropriate, don’t break any laws, and are consistent with our policies. This is why we have social media community rules. The purpose of this policy is to ensure that you and our other community members have a friendly and rewarding experience interacting with us and each other through our social media communities.
The purpose of this policy to ensure that engaging with us and other community members on our social media communities is a positive experience for you and other community members.
This policy applies to your conduct on any of our communities on any social media service. Social media is a broad term that covers any existing or future digital tool or other kind of technology that allows one person to publish the same message to many people in a public or semi-public forum at the same time using the Internet or a similar communications network. It includes:
This policy applies to you as a member of our social media communities – like Facebook pages or groups, Twitter interactions using our @mentions and hashtags commonly associated with us, our other places online where we engage with community members.
Our social media communities are spaces for you to discuss topics relevant to our business, for us to communicate with you about our goods and services, and for us to connect you to our official website. You should only publish content that is relevant. Anything contrary to our community purpose will be irrelevant, including:
Our social media communities exist for certain purposes and you should not publish anything to them outside of those purposes because it will be irrelevant.
It is important that you understand the rules of each social media service. This includes the written rules like their terms of service and the unwritten rules like the manners and etiquette of that social media service that its members generally subscribe to.
You must comply with the written terms of service and unwritten rules of etiquette for each social media service.
You must comply with the terms of service of the relevant social media service. Terms of service for the most prominent social media services that we have communities on include
A good rule of thumb is to generally behave on a social media service as you would behave in real life. This means being polite, courteous, and using common sense. Each social media service may have additional rules of etiquette that you are responsible for learning and practising as a member of that community.
We’re always glad to hear from you and encourage you to engage through our social media communities, but what you and other community members publish on our social media communities do not necessarily reflect our views. In fact, the views you and other community members express are yours or theirs alone and not ours.
What you and other members publish on our social media communities are not our views.
We will do our best to reply to anything that you publish to our social media communities or send directly to us through social media within a reasonable time, but there may be times when we take longer to reply to you. We generally moderate our social media communities from 08h30 to 16h30 on weekdays other than public holidays. We also generally have reduced hours for replying to anything published after hours, on the weekend, or on public holidays. We may also sometimes only reply to these on the next available working day. However, we are not liable for responding within an unreasonable time or failing to respond to you at all.
We will do our best to respond to anything you publish to our social media communities timeously, but are not liable for failing to do so.
We appreciate it when you post content to our social media communities and we may acknowledge it with a ‘like’, ‘retweet’, ‘favourite’, or other way of acknowledging it depending on the particular social media service you published it on. But, the mere fact that we acknowledge something you publish does not mean that we endorse it in any way. We only endorse something if we explicitly say that we do in writing.
We do not endorse anything you publish to our social media communities merely by acknowledging it in any way.
We believe in freedom of speech and we encourage you to conduct yourself as you please (within reason) on our social media communities, provided that it doesn’t amount to abuse. You’re allowed to respectfully disagree with someone, but you’re not allowed to attack them personally. You may not engage in any of the following prohibited conduct:
You may speak freely on our social media communities, provided that it is not abuse – which includes any discrimination, hate speech, harassment, or trolling.
We look forward to having your content on our social media communities and want you to feel empowered to publish anything within reason. But, you may not publish any prohibited content including:
You may publish anything to our social media communities except for prohibited content that is illegal, harmful, offensive, or impermissible.
We run promotional competitions through social media from time to time. These promotional competitions are regulated by rules that determine what entries we accept, how we randomly select winners, and how the competition is monitored by auditors or other monitoring parties. The law requires us to have these rules and to appoint an external party to oversee that the competition is conducted fairly and according to the rules. A copy of the rules is available to you on request if you are an entrant. We love to have conversations with you about our promotional competitions, but please note that certain conduct in relation to them is unacceptable and may result in recourse against you in terms of this policy. You may not engage in any of the following prohibited conduct:
If you don’t win a promotional competition, please don’t let yourself down by conducting yourself in any of these ways on social media. It makes you seem bitter, childish, or prejudiced. We’re sure that you’ll be a good sport and join us in congratulating the winners. There is always an opportunity to try and win again next time.
Our promotional competitions are run strictly in accordance with the law to ensure that they are fair and everyone has the same chance of winning regardless of their gender, race, or other attributes. If you dispute this, ask us for a copy of the promotional competition rules and satisfy yourself.
Unfortunately, other community members may not abide by this policy and you may have to report them to us. You should not feel bad about reporting your fellow community members if you have a legitimate reason to think that they have breached this policy, particularly if they have done something to negatively affect you. However, you should not report anyone lightly. Any use of our reporting facility to censor discussion may itself be regarded as a breach of this policy.
Please report any legitimate breaches of this policy by other community members to us.
Each social media community has features that allow us to edit or completely remove published content under certain circumstances. We value your contributions to our communities and will never use these features to edit or remove content you publish unnecessarily. But, as the moderator of our social media communities we are responsible for overseeing their content. We have complete discretion to edit or remove anything you publish on our social media communities that we think is inconsistent with this policy without notice to you. We may also impose filters on our social media communities depending on the features of the relevant social media service that prevent you and other community members from posting content containing certain keywords in the first place. We may moderate any of the following things as described above among others:
We may edit or remove anything that you publish to our social media communities that are inconsistent with this policy, including anything irrelevant and any conduct, content, or promotional competition related content that is prohibited by this policy.
If we have removed anything that you have published, you may ask us for reasons why it was removed. We will do our best to inform you of the reason for removal, but are not required to do so. We also need not tell any other community members why we have decided to remove your content. Unfortunately, there may be times when we cannot give detailed legal reasons for why we have decided to remove anything you publish. We will only reinstate your removed content if we have a compelling reason to do so.
You may ask us why we have moderated your content and to reinstate it, but we are not obliged to tell you or to reinstate it unless there are compelling reasons to do so.
We are proud of the fact that you and other members of our social media communities are people of integrity. As people of integrity, we trust you to abide by this policy. However, there may come a time when you or another community member breaches this policy in a way that calls for action from our side. We have absolute discretion to take action if we deem you to have breached this policy and may take recourse against you in the form of a suspension or a ban.
We may take recourse against you for breaching this policy by suspending or banning you from any of our social media communities.
We may suspend your right to participate in any of our social media communities if you do not comply with this policy, which means that you will not be able to access it for a period of time. Some social media services do not allow the temporary suspension of community members, in which case we may ban you instead.
We may ban you from any of our social media communities outright under extreme circumstances, which mean that you will not be able to access it for the foreseeable future.
We may also ban or suspend any other social media accounts that we suspect you to be operating through after we have taken recourse against you through your initial account.
If we have suspended or banned you, you may appeal to us to reinstate your access to a social media community. We will provide you with steps to take to ask to be reinstated by email if we decide to suspend or ban you so that the process is as just and equitable as possible.
Links on our social media communities may lead you to third-party websites. Third-parties other than us control these websites. We are not responsible for the content on those sites.
We are not responsible for any content on third-party websites linked to from our social media communities.
We want you to understand this policy as best as you can so that you can comply with it easily. If there is any aspect of this policy that you don’t understand or if you have any questions about this policy, please contact us using the contact information on our customer services page available here: https://paxi.co.za/contact
Please contact us if you have any questions about this policy.
This policy applies to all visitors to our website and customers who have ordered the goods or services we provide (“you” and “your”).
We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information includes:
You must accept all the terms of this policy when you order any of our goods or services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.
You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.
We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the website. If you continue to use the website following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.
We collect certain information: when you make use of our services, necessary to provide the service to you; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (“goods information” or “services information”).
You may also provide additional information to us on a voluntary basis (“optional information”). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of the website.
We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:
Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
We may monitor and record any telephone calls that you make to us or any of our call centres, unless you specifically request us not to.
We may use any goods information, service information, and optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. We may use your usage information for the purposes described above and to:
We will obtain your consent to collect personal information
We may use your information: to send you administrative messages and email updates to you regarding the website; for marketing purposes; or for targeted content in certain, specified instances.
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
While you are logged into the website, we may display targeted adverts and other relevant information based on the personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
We might disclose your information in the specific circumstances mentioned in this policy.
We may share your personal information with:
If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
We may disclose personal information if required:
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
We may need to disclose personal information to our employees that require the personal information to do their jobs.
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities.
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes explicitly defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, by emailing us, or by phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.
The Promotion of Access to Information Act 2000 (PAIA) was set up by the Human Rights Commission to help increase public access to information about South African companies and other institutions. With this Act, they hope to make sure that:
Learn more about your right to information and who can help you get it by downloading our PAIA Manual below.
YOU HAVE THE RIGHT TO HAVE ACCESS TO INFORMATION!
Intermediary: Pepkor Trading (Pty) Ltd t/a PAXI FSP 3247 / Underwritten by Abacus Insurance Ltd.