How to Collect a parcel

Collect your parcel at your chosen PAXI point

  • When collecting a parcel bring the one-time PIN you received via SMS, as well as proof of identity
  • With longer business hours, you can collect your parcel at a time that suits you, instead of waiting around for your delivery or worrying that you’ll miss it while you’re out
  • There are over 2000 PAXI points in PEP Stores across SA, so there will always be one conveniently located near you

To collect your parcel:

  • You will receive an SMS with an OTP (One-time PIN) when your parcel has arrived
  • Take this OTP and proof of identification to the correct PAXI point
  • The store assistant will verify your OTP and ID and retrieve your parcel
  • Let the store assistant scan the barcode on your parcel and sign for it before you take it home